FAQs
Welcome to Petiority, your ultimate destination for premium pet products! We understand that you may have some questions about our online store, so we've compiled a detailed FAQ to provide you with the information you need. If you can't find the answer to your question here, feel free to reach out to our customer support team.
1. Can I change or cancel my order after it has been placed?
- Once an order is confirmed, we start processing it immediately to ensure swift delivery. Unfortunately, we cannot guarantee changes or cancellations after the order has been placed. Please double-check your order before confirming your purchase.
2. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order in real-time through the designated carrier's website. You can also track your Order through our website using your tracking number.
3. What payment methods do you accept?
- We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your payment information is encrypted and processed securely. For more information checkout our Shipping and Delivery Policy.
4. Do you offer gift cards?
- Yes, we do! Gift cards are available for purchase and make for a perfect gift for pet-loving friends and family members. You can find them in the "Gift Cards" section of our website.
5. How can I return an item?
- We have a hassle-free return policy. If you're not satisfied with your purchase, please contact our customer support within 30 days of receiving your order. For more information on returns, please visit our Returns & Refunds Policy.
6. What is your shipping policy?
- We currently offer shipping within Germany. Standard shipping times and fees will be calculated at checkout. Unfortunately, we do not offer international shipping at the moment.
7. Do you provide product warranties?
- Yes, many of our products come with warranties. Please check the product description for warranty information. If you encounter any issues, reach out to our customer support, and we'll be happy to assist you.
8. How can I contact customer support?
- Our customer support team is ready to assist you! You can reach out via email at support@petiority.com or through our "Contact" page on the website. We strive to respond to all inquiries within 24 hours.
9. Are your products safe for all pets?
- While we strive to provide high-quality and safe products, it's essential to consider your pet's individual needs and consult with a veterinarian if necessary. Please read product descriptions and labels carefully for specific information.
10. Can I modify my account information?
- Yes, you can modify your account information, including your shipping address and password, by logging into your account on our website.
We hope this FAQ section addresses your queries. If you need further assistance, feel free to reach out to us. Thank you for choosing Petiority for all your pet needs!